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MS has repeatedly lied about how the Ribbon supposedly takes less vertical space than the menu and toolbars (not true), and likewise their usability claims are - at the very least - highly subjective. The shifting is visually distracting, too. Now I must check the current page first and switch to the one I need - a displacement of sorts. Then the contextual shifting of the ribbon means I can no longer just click a button that I know is always there, almost without looking, since the mouse hand has its relative position memorized. The measly, tiny toolbar MS so graciously allows you to add buttons to is a sorry excuse. Then there's the fact that you cannot customize the ribbon at all. As a readout, it is much clearer and more convenient. The Ribbon is awful for discoverability, because (a) the tooltips are tiny and hard to read (for some people, like myself), (b) sometimes the tooltips are posisioned over the button labels, so you see the key but no longer recognize the command it performs, and (c) because you have to press the darn Alt key! A menu is something you can open and while it stays open, you can navigate the menu and read the keyboard shortcuts at your own pace. Thanks, but since when is something usable because MS says so? When I work in an application, I can tell whether or not its UI is discoverable, and whatever MS says does not change my live experience one way or another. The author who uses a simple text editor with a monospaced font is freed from having to worry how the final output will look, and can get on with the business of writing words. (And in particularly bad cases, you get people who don't know any better trying to lay out a document using spaces but let's not go there.)

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Ultimately, WYSIWYG software distracts you from being an author, by creating fancy (but ultimately irrelevant) calligraphic effects. WYSIWYG word processors have broken this natural abstraction. Traditionally, manuscripts were created using pen and ink, or simple fixed-font, monospace typewriters and someone at the publishing company dealt with setting books in type. yet still manipulate the emotions of a reader able to overlook the presentation, and beautifully laid-out text can still be nonsense.

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These domains are, to a surprising extent, independent: a manuscript can be full of scratchings-out, ink blots &c. 'Writing' is actually two domains: that of the author, and that of the calligrapher / typesetter.

WYSIWYG is at best overrated and at worst deleterious. The perfect environment would be Pages that can read and edit Adobe Acrobat files along with markup, comments and notes along with full Endnote functionality that would also run on a tablet that takes advantage of gestures. Granted, I still have to return to Word from time to time as Pages is not yet perfect, still needing better integration with Endnote, but it is getting pretty close. Writing my doctoral dissertation in Word back in 2003 was a repeated lesson in pain as every time I changed a single image, the formatting of the entire document would be altered with entire paragraphs seeming to disappear or get hidden outside of margins and I never want to return to that world. I want my word processing environment to simply let me craft written word and images into a form that allows me to communicate my intent to the audience without getting in the way or making me learn arcane and occult methods for getting my page numbers to appear just right or getting the text to wrap around an embedded image without constantly having to reformat an entire 80 (or more) page document.

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Fundamentally the issue with interfaces is not providing features piled on features, but figuring out how to craft a tool that people can use to get work done rather than having to learn how to use the tool. However, it is all in the interface and Pages from Apple has shown that many of the 'professional' features in word processing have to do with page layout or formatting issues as well as integrating not just text and fonts, but also images.

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I used to think that the reality of the situation was that you really could not have a professional class word processing application that does all things that professional writers need used by the same audience that merely wants to write school reports or letters to friends.

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The problem with Word and notably Microsoft, is that they have attempted to make both Windows and their apps, notably Office, all things to all people with an interface that has not really changed at all over the course of its lifetime.

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